It was clear from our research that many people involved in commissioning and service improvement lack the skills and confidence to address ethnic diversity and inequality within their work.

A number of exercises have been developed that aim to address key obstacles and missed opportunities that were observed during our research study. These exercises can be worked through individually or can be facilitated as group workshops. Most of these exercises have also been produced in ‘Do’ versions, that is, as tools that you can use in real-world commissioning or service improvement scenarios.

Creating an enabling environment

Strategic planning

Contracting & Procuring

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